Effective Date: 02/01/25
Company Name: The Bulb Creative Agency
Registered Address: Suite 4, 2nd Floor, The West Wing, Montarik House, 3 Bedlam Court, Gibraltar GX11 1AA (registered office of Form‑A‑Co (Gibraltar) Limited) find-and-update.company-information.service.gov.ukformacogibraltar.com
Contact Email: info@thebulb.gi
1. Who We Are
We are The Bulb Creative Agency, based in Gibraltar.
We offer branding, design, marketing, and digital services to clients locally and internationally.
This policy explains how we collect, use, and protect your personal data.
2. What We Collect
When you contact us
Name
Email address
Phone number
Company name (if provided)
Project or inquiry details
When you use our website
IP address
Browser type and version
Pages visited and time spent
Device type and operating system
Cookies (see section 6)
When you become a client
Billing and payment information
Project files and correspondence
Contracts and signed agreements
3. Why We Collect Your Data
Respond to inquiries or quote requests
Provide our services
Manage client relationships and communications
Issue invoices and process payments
Meet legal or tax obligations
Improve website performance and security
We only collect necessary information. We never sell your data or share it for advertising.
4. Legal Basis for Processing
We rely on four legal grounds:
Consent – when you submit a form or ask us to contact you
Contract – to fulfill service agreements
Legal obligation – for tax or regulatory compliance
Legitimate interest – to run and improve our business
5. Who Has Access to Your Data
Your data is available only to our team or trusted service providers (e.g. hosting, email, accounting).
These providers must follow data protection rules.
We do not share data with third parties for marketing.
If we need subcontractors, they sign confidentiality and compliance agreements.
6. Cookies
We use cookies for:
Analytics to understand site usage
Performance and speed
Security
You can turn off cookies in your browser. The site will still work but some features may change.
7. Data Retention
We keep data only as long as needed:
Enquiry details: up to 12 months
Client records and contracts: up to 7 years (for tax and legal reasons)
Website analytics: up to 26 months
When data is no longer needed, we delete it securely.
8. Your Rights
You have the right to:
Access your personal data
Correct inaccuracies
Request deletion (where lawful)
Object to processing
Withdraw consent
Lodge a complaint with the Gibraltar Regulatory Authority (GRA)
To act on any right, email info@thebulb.gi
9. Data Security
We protect your data by using secure servers, strong passwords, two-factor authentication, and regular system updates.
Access is restricted by role.
We monitor changes in UK GDPR and Gibraltar data protection to maintain compliance.
10. Changes to This Policy
We may update this policy from time to time.
Major changes will be emailed if we have your address.
Check this page occasionally for updates.
11. Contact Us
Do you want to make a request or have questions about your data?
Email: info@thebulb.gi
Address: Suite 4, 2nd Floor, The West Wing, Montarik House, 3 Bedlam Court, Gibraltar GX11 1AA
Let me know if there’s a need to add:
Newsletter signup details
Client portal or storage tool policies
Use of tools like Google Analytics or Meta services